Frequently Asked Questions
General Questions
What is Digital Manufacturing Solutions (DMS)?
DMS is a technology-driven company specializing in optimizing factory workflows using tablet-based solutions, advanced scheduling systems, and AI-powered tools like Craftix.
What is the Craftix system?
Craftix is our flagship tablet-based software platform designed to streamline manufacturing operations by offering scheduling, training, data analytics, and communication software tools in one integrated system.
Who is Craftix designed for?
Craftix is ideal for small- to medium-sized manufacturers looking to modernize their operations without significant investment in custom software or hardware.
Features and Benefits
How does Craftix improve manufacturing workflows?
Craftix centralizes communication, scheduling, and training, reducing downtime, improving accuracy, and boosting overall productivity.
Can Craftix help with employee training?
Absolutely! Craftix includes customizable training modules and tutorials at each workstation, written by both team members and AI, helping new employees get up to speed quickly.
How does Craftix ensure data security?
All Craftix data is encrypted and hosted on secure servers. Additionally, tablet mounts include security features like magnet-sealed designs and optional tethers to prevent theft. We also provide an option for you to retain all data on your own private networks, though this limits certain AI functionality.
What makes Craftix different from traditional manufacturing software?
Craftix focuses on user-friendly, mobile-first technology, with features like QR-powered inventory tracking, real-time job updates, and AI-driven analytics.
How does Craftix improve communication?
Craftix includes instant messaging, video calls, and photo-sharing capabilities, making it easy for employees and supervisors to collaborate without leaving their workstations.
Implementation and Setup
How long does it take to implement Craftix in my factory?
The timeline varies based on the size of your operation, but our team works to minimize downtime. Many clients are fully operational within a few weeks.
Do you offer data migration services?
Yes! We provide full-service data migration, including scanning paper records, integrating existing ERP systems, and organizing your data for Craftix.
What kind of hardware is needed to use Craftix?
Craftix primarily runs on durable tablets that can be mounted to workstations, equipment, or shelving, but it can also run on traditional office PCs or mobile phones as well! Our team can recommend hardware based on your needs.
AI Integration
What is D.E.X., and how does it work?
D.E.X. (Digital Engineering eXpert) is our custom AI assistant, trained on your factory’s specific equipment to help troubleshoot issues and guide employees in real time.
Can Craftix AI assist with predictive maintenance?
Yes! Craftix uses AI-powered analytics to identify potential equipment failures before they happen, saving time and money on unexpected repairs.
Cost and Support
How much does Craftix cost?
Craftix pricing depends on the size of your operation and the features you choose. Contact us for a custom quote.
What kind of support do you offer after implementation?
We provide ongoing support, including software updates, hardware replacements, and 24/7 customer service.
Is there a free trial or demo available?
Not yet, but it’s coming soon!
Future Features and Add-ons
Are there plans to expand Craftix’s capabilities?
Absolutely! We’re continually adding features, such as AI-written training guides, gamification tools for employee motivation, and enhanced analytics dashboards.
Will Craftix work with robotic automation systems?
Craftix is designed to layer on top of existing systems, focusing primarily on scheduling, training, and guiding your human workforce with AI troubleshooting assistance. Future upgrades may include direct interactions with your systems to obtain diagnostic data but this is still a work in progress.
Can Craftix scale with my business?
Yes, Craftix is scalable and adaptable, making it suitable for growing operations.